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PBX Disaster Recovery

Every business has a “Plan A” for their PBX phone system: where calls come from, where calls are delivered, which networks and providers are involved. But what is your “Plan B”?

Phone systems are one of the most overlooked aspects of business continuity planning – until it’s too late. You go to great lengths to back up your data, co-locate your servers, and otherwise ensure that the vital parts of doing business remain intact – so why should you not also protect such a large part of what connects you with your customers as your PBX?

PBX Disaster Recovery from NuSound Technology Group is the smart answer to backing up your PBX:

  • Automatically kicks in if your phones go down.
  • Routes calls to emergency numbers (e.g. cell phones).
  • Protects the professional image of your business.
  • Saves a fortune versus redundant POTS phone lines.

How Does It Work?

When your PBX goes down for any reason, your carrier will get one of two major errors when trying to send you calls: “Ring No Answer” or “All Trunks Busy”. Both of these mean that your customers and associates can’t reach you and that you’re losing business.

With PBX Disaster Recovery from NuSound Technology Group, you can tell your carrier ahead of time to automatically failover in these situations to a fully-hosted virtual PBX. This equipment-free phone service is designed to mimic the behavior of your normal PBX auto attendant and call tree so that your customers need never know that your PBX was down.

Forwarded calls are sent to emergency numbers (e.g. cell phones) until your PBX comes back online. Voicemail messages are automatically delivered to you and your employees by email.