NuSound Technology Group Blog

Tips For Answering Your Office Phones During Covid-19

April 29th, 2020

Are you taking the right approach with office phones during Covid-19? As much of the country practices social distancing, your office phones are a lifeline to your community. So, answering phone calls is more important than ever, even though you may not be seeing clients in person.

As employees work from home, your business can reach out in many ways, via social media, email, and your website. However, your phones are your frontline communication. Now, customers, suppliers, and business contacts may have more questions than ever. So, it’s more important than ever to respond in person and address temporary protocols.

A Friendly Voice On The End of the Line

First, updating your phone message is a must. However, it’s much better if you answer office phones during Covid-19. When customers hear a friendly voice on the line, they know your business is not closed. Importantly, instead of saying you are closed, you can explain emergency services in place.

Plus, by answering the phones, you can take the time to answer questions and schedule appointments for a later date when your business resumes normal operations. Thus, your business can grow by reaching out to customers, spending more time at home, and online. Although you might not be able to see them immediately, this is the ideal time to reach new customers.

Even if you can’t be there in person, your contacts will appreciate that you cared enough to take the time to speak with them. Thus, you are building your brand and customer loyalty.

With business phone systems from NuSound, you can reroute calls to employees working at home. Call us anytime at (914) 682-9500 for questions.

The Right Message for Office Phones During Covid-19

In the case that you miss a call, your phone message is the next best thing. Most importantly, you can reassure the public that you are taking the right steps to keep them safe. Also, make sure to tell them you are available for emergency services, but you are not closed. 

With your phone messages, you can direct callers to:

1. The best way to reach you 
2. Any changes in delivery, pickup, or emergency operations 
3. Updates posted to your website and social media
4. Helpful online resources
5. Changes to hours of operation
6. Any plans for resuming operations

As your contacts reach your office phones during Covid-19, its essential to provide clear and current messaging. Then, your business will be prepared to get back to normal operations as soon as possible.

Serving the Westchester, Bronx, and Rockland counties in New York as well as Fairfield and Westport, Connecticut, NuSound Technology Group delivers the most advanced telephone systems on budget and on time.

Contact NuSound Technology Group with any questions at (914) 682-9500 or contact us online for a live demo/quote.

Tags: Covid-19, Phone System, Telecommunication Solution

Posted in: Uncategorized