NuSound > Business Class Solutions + Unmatched Customer Care > Total Care Support Plan

Total Care Support Plan

Providing sales, professional installation and maintenance of residential and commercial Telephone and Voicemail Systems, IP Network Cameras and Networking Systems. Our service area covers the NY-Metro area. Our staff is made up of factory certified technicians that have a combined over 100 years of experience. With this background, we can provide service to many of the different brands of equipment that you may have. We have technicians on call 24-7 to respond to any emergency. For normal service calls, we are able to respond quickly with next day on-site service.

For programming changes, we have a remote maintenance center that allows us to program many systems remotely – from our office – usually the same day and at reduced rates.

Our Total Care Support Plan
Support Program provides best in class protection & reliability that are recommended to keep your system running smoothly. Our Total Care Support Plan is included for the first month with qualifying system purchases.

NuSound Technology Group Total Care Support Plan includes the following:

  • Unlimited labor for equipment related issues 24/7/365
  • Unlimited Help Desk Support & Remote Maintenance
  • Unlimited User Training
  • All Telephone System recommended software upgrades
  • Hardware Replacement for Telephone System Components covered under Manufacturer’s Warranty
  • Priority Dispatch on all service related issues
  • Periodic preventative maintenance visits
  • Back-Up Database Management
  • Periodic replacement of handset and station cords
  • Coordination & Participation in service provider/vendor meetings
  • Waiver of Charges for No Trouble Found
  • Priority scheduling for adds, moves & changes