NuSound Help Desk: Panasonic KX-NCP500, 1000 Help Desk

To adjust ringer volume

1. Press the soft key under the display that says RING
2. The phone will play the current ring volume
3. Use the up and down arrow to adjust the volume Note: pressing the down arrow multiple times will shut the ringer off

To adjust the handset volume Note: you must be using the handset

1. Press the up and down arrow to adjust the volume

To adjust the Speaker volume Note: you must be using the speaker phone

1. Press the up and down arrow to adjust the volume

To join an outside call, press the lighted line button of the call in progress.
When you hear the busy tone, press 3 and it becomes a three-way call.
If you barged-in, to leave the call and leave the other two parties talking, just hang up.
If you originally made the call and someone else barged in, you may leave the call by pressing CONF button and hanging up.
If you just hang up, everyone will be disconnected.

To check missed calls that came to your extension

1. Press Menu
2. Press the left arrow key twice or hit the call log key
3. Press Enter
4. Use the up and down arrow to scroll through the calls
5. If you wish to call someone in the call log while you are viewing their information lift the handset or press speaker phone

If the main greeting picks up

1. Call the main number or backdoor number
2. When the main greeting picks up
3. Press # 6 * then your extension number
4. If you have a password you will be prompted to enter your password followed by the # sign

If someone answers the phone

1. Have them transfer you into your mailbox
2. When your mailbox greeting picks up
3. Press # 6 * then your extension number
4. If you have a password you will be prompted to enter your password followed by the # sign

1. Pick up an outside line
2. Dial the first party
3. When the first party answers and the call is established
4. Press Conf
5. Pick up another outside line
6. Dial the second party
7. When the second party answers and the call is established
8. Press Conf again
9. Now all parties are joined together

Note:Repeat steps to add more parties

To forward all calls to another extension

1. Press Intercom
2. Press FWD/DND
3. Press 2
4. Enter the desired extension number or voicemail pilot

To forward all calls to an outside number

1. Press Intercom
2. Press FWD/DND
3. Press 2
4. Enter 9 + the telephone number
5. Press #

Note: this feature will use two outside telephone numbers To cancel forwarding

1. Press Intercom
2. Press FWD/DND
3. Press 0
4. Press #

Note: if you have a voicemail system you will need to forward you phone to go to your voicemail on a no answer basis. If this is the case replace option 3 with a 4 plus the voicemail pilot number usually 50

1. Press the Message Button
2. The Display will say where the message came from
3. Press the Soft Key under the display that says clear

Note: there may be multiple entries so you may have to press clear a few times

Enter Programming Mode

1. Press PROG
2. Press *
3. Press *
4. Press 1234
5. Display will read SYS PROG NO?>
6. Enter 001 display will read SYS SPEED DIAL NO?>
7. using the soft key in the display press ENTER display will read LOCATION NO>
8. Enter the Location number to enter or modify Note: enter in three digit location number from 000 thru 999 You will either see the number to modify or nothing there indicating a new number to be stored
9. Enter the 9 and the new telephone number
10. using the soft key in the display press ENTER

Important:Speed dial number and name locations must match

Supervised Transfer

1. with the caller on the line
2. Press the Transfer key
3. Dial the extension number or press the DSS key of the person whom you wish to transfer to
4. Stay on the line until the person answers
5. Once they are ready for the call hang up the phone to complete the transfer
6. If they choose not to take the call press the line key that is flashing to go back to the call

Unsupervised Transfer

1. with the caller on the line
2. Press the Transfer key
3. Dial the extension number or press the DSS key of the person whom you wish to transfer to
4. Hang up to complete the transfer

Voicemail Transfer

1. with the caller on the line
2. Press the VMTR key
3. Dial the extension number or press the DSS key of the person whom you wish to transfer to
4. Hang up the complete the transfer
5. The caller will then hear that person's personal greeting.

Press HOLD twice.
Call can only be retrieved at your phone by pressing flashing light.

Press and hold the red power key on the phone for 3 seconds.

1. Press Intercom
2. Press Voicemail
3. When the voicemail picks up press #6*999
4. When prompted for a password, enter your 4 digit password and press #
5. Press 4 then press 1
6. Press 1 to assign or edit.
7. Enter the mailbox number.
8. Press 2 to accept. Subscriber's Name
9. Press 1 to change the current setting.
10. Record the subscriber's name.
11. Press 2 to accept. Extension Number
12. Press 1 to change the current setting.
13. Enter the subscriber's extension number.
14. Press 2 to accept. First 3 or 4 Letters of the Subscriber's Last Name
15. Press 1 to change the current setting.
16. Enter the first 3 or 4 letters of subscriber's last name.
17. Press 2 to accept. First 3 or 4 Letters of the Subscriber's First Name
18. Press 1 to change the current setting.
19. Enter the first 3 or 4 letters of subscriber's first name
20. Press 2 to accept.
21. Press *
22. Hang Up To Exit

Important:Speed dial number and name locations must match

The System Manager should delete mailboxes that are no longer needed. When another person accesses the VPS, the action is automatically canceled.

1. Press Intercom
2. Press Voicemail
3. When the voicemail picks up press #6*999
4. When prompted for a password, enter your 4 digit password and press #
5. Press 4
6. Press 1
7. Press 2
8. Enter the mailbox number.
9. Press 1 to delete the mailbox.
10. Hang Up to Exit

When a password is forgotten, the System Manager must reset the password before it can be reassigned by the subscriber.

1. Press Intercom
2. Press Voicemail
3. When the voicemail picks up press #6*999
4. When prompted for a password, enter your 4 digit password and press #
5. Press 4
6. Press 1
7. Press 2
8. Enter the mailbox number.
9. Press 1 to delete the mailbox.
10. Hang Up to Exit