Business Phone System Messaging for Covid-19
June 01st, 2020
In this post, we’ll look at business phone system messaging for Covid-19. Your business phone systems have never been more important as more customers call with questions. Many times, these questions are unfamiliar and may not have been asked before. So, having the right message can make a big impact to assure and inform customers, clients, and other contacts.
Today, changes are happening rapidly as the country slowly reopens. Thus, we have to be flexible and responsive to minimize any negative effects on operations. First, it’s imperative to reassure all callers that you are taking the right steps to keep them safe. Now, we’ll look at some other things to mention on your business phone systems.
Related: See our recent blog post, “Tips For Answering Your Office Phones During Covid-19.”
Let Callers Know You’re Working Hard from Home
Thanks to cloud technology and business phone systems, the transition to teleworking has been relatively smooth. In fact, productivity for those working from home can be even better than in the office in many cases. For example, a recent Business News Daily report found that working from home can increase productivity and even leads to a healthier lifestyle.
However, the transition to remote work is something you may want to share with your callers. Let them know you are out of the office but remain working more than ever. Then, give them the best way to reach your staff.
Example Messages for Business Phones
The following are suggestions to give you an idea of what to say on your phone messages. However, the message will vary depending on the business and constantly changing circumstances.
Voicemail Message
Hello. Thanks for calling (your company name). As part of our ongoing efforts to flatten the curve and stop the spread of Covid-19, we are working harder than ever from home. We remain open for business and are happy to answer your questions. Because of the pandemic, you may experience longer than usual wait times. However, we remain committed to providing the best service possible.
Today, the fastest way to reach us is through email. Please contacts us at (your email). Or, visit us at (your website) and click on our contact information to send us an email from there. Then, we’ll reply as soon as possible. As always, we’re here for you, and your message is extremely important to us. For regular updates, please visit our website or find us on (your social media platforms).
Encourage Appointments While Customers Hold
Hello, and thanks for calling (your company name). We remain open and are doing everything we can to keep our customers and staff safe due to Covid-19. Today, as we move toward resuming normal operations, we ask that you please schedule an appointment to serve you better.
The easiest way to schedule an appointment is online at (your website), where you will find additional information. Or, reach out by email at (your email address). Then, we’ll return your inquiry as soon as possible. Your call is very important to us, and we thank you for your continued patience.
For the latest updates, please visit our home page at (your internet address) and click on the banner at the top of the screen. Or follow us on (social media pages), where we post regular updates.
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Messages About Additional Services
More businesses are offering additional services like delivery and curbside pickup. If your company falls into this category, explain what customers should expect, so the process goes smoothly.
Curbside Pick-up Message
Today, (your company name) is pleased to provide curbside pickup as we ensure our customers’ safety. When you arrive, please park in the (your designated area) and call us at (your phone number). Then, remain in your car, and the next available employee will bring your order to your car.
Delivery Message
Today, (your company name) is keeping our customers and staff safe by providing free delivery to the (your town or city name) area. To place an order for delivery, visit (your website name) and click on (link to delivery information). Due to higher demand, our current wait time is (number of days). Thanks for your continued patience as we help you stay safe and keep you updated.
Business Phone Systems from NuSound Technology Group
Since 1986, family-owned and operated NuSound Technology Group has been a leader in business phone systems for the Westchester, New York area. Today, we’re facing new challenges which have made phone systems a lifeline for businesses in our community.
We’re here for you as we adapt quickly to Covid-19. As always, helping you increase your business productivity with secure voice and data network solutions is our top priority. Call on us anytime for a free consultation at (914) 682-9500 or contact us online for a live demo/quote.
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